Our Staff

Terrie Fox

Scheduling Coordinator

Terrie joined the Gragg Orthodontics team in July of 2008. Terrie specializes in scheduling and customer service; she is one of the first smiles you will see when you enter our office! Terrie is an active member of her church and enjoys spending quality time with her family.

Candie Avery

Scheduling Coordinator

Candie joined the Gragg Orthodontics team officially in May of 2019, but she has known the Gragg family for 10+ years. Candie has an energetic and bubbly personality that will always make you feel like family; she is always eager to assist! In her spare time, Candie enjoys shopping and spending quality time with her husband, children, and grandchildren!

Olga Norman

Insurance Coordinator

Olga joined the Gragg Orthodontics team in June of 2019. Olga specializes in insurance billing, customer service, and scheduling. Although she often works behind the scenes, Olga will always go the extra mile to assist our patients in any way that she can. In her spare time, Olga enjoys spending time with her husband, their dogs, and family.

Amy Fox

Treatment Coordinator

Amy joined the Gragg Orthodontics team in August of 2003. Amy is a 2003 graduate of Western Piedmont Community College. She is a certified dental assistant and is also certified in radiation, CPR and infection control. Amy is the Treatment Coordinator and enjoys interacting with patients at their initial visit. In her free time, she loves spending time with her husband and their daughter. Some of her hobbies include hiking, camping and fishing.

Ingrid Estrada

Records/Lab Coordinator

Ingrid joined the Gragg Orthodontics team in November of 2018. As the lab coordinator, she mostly sees patients at the very beginning and at the very end of their treatment. Her favorite part about her job is interacting and seeing the new patients that start and the end result of patients that have completed treatment. In her spare time, Ingrid enjoys spending time with friends and doing nail art!

Brandy McKinney

Clinical Coordinator

Brandy joined the Gragg Orthodontics team in May of 2008; right after graduating from the Dental Assisting Program at Western Piedmont Community College. Brandy watches over our clinic to ensure each patient has a quality visit and that all of our assistants are equipped with the best knowledge to treat our patients. Brandy is married to a great guy and together they have five kids (four boys and one girl). She enjoys working out, being active, enjoying outdoors, watching movies and spending time with her family.

Caroline Duncan

Clinical Assistant

Caroline joined the Gragg Orthodontics team in May of 2003. She is a graduate of Western Piedmont Community College, where she received her diploma in dental assisting. In 2003, she completed the Dental Assisting National Boards as a Nationally Certified Dental Assistant in radiation health and safety, chair-side assisting and infection control. With enthusiasm for continuing education, Caroline received her Certificate in Orthodontic Assisting for Technique and Theory from the Academy of Orthodontics. In her spare time, Caroline enjoys spending time with her husband while traveling and exploring the outdoors.

Dakota Icard

Clinical Assistant

Dakota joined the Gragg Orthodontics team in August of 2013. She had treatment with Dr. Gragg as a teenager, which sparked her interest of working in orthodontics. Dakota played softball for Montreat College and now enjoys helping teach her younger sister the game!

Hilda Garcia

Clinical Assistant/OSHA/Radiation Manager

Hilda joined the Gragg Orthodontics team in May of 2018. Hilda is a 2018 graduate of Western Piedmont Community College, where she received her diploma in Dental Assisting. In addition to being a clinical assistant, Hilda is also currently the OSHA/Radiation Manager. Hilda takes pride in being able to assist with translating for our Spanish speaking patients. In her spare time, Hilda enjoys spending time with her baby boy, Eliseo and her family. 

Le'Myria Vannoy

Clinical Assistant

Le’Myria joined the Gragg Orthodontics team in June of 2019. From her own experience, Le’Myria will attest that a beautiful smile can boost your confidence and self-esteem. She loves working alongside Dr. Gragg and enjoys knowing that she took a role in our patient’s transformation. Le’Myria is not only a great assistant but an awesome baker! Her other hobbies include working out and spending time with her family and two dogs.

Madison Greene

Clinical Assistant

Madison joined the Gragg Orthodontics team in November of 2020.

Cindy Alvarez

Clinical Assistant

Cindy joined the Gragg Orthodontics team in June of 2020.